Troubleshooting Tips

Some areas of my lights are dimmer than others, especially on the white settings.

Unplug the Gemstone light power supply (the one with the glowing Gemstone name) for 10 seconds.
Make sure that the glowing logo is not illuminated after you unplug it,
After 10 seconds reconnect and check your lights.

If the problem persists, please contact our technical team for further assistance (see number below).

Sharing your controller with another person/user:

**THE PERSON YOU ARE ADDING OR SHARING WITH SHOULD NEVER USE THE PLUS SIGN IN THE APP TO ADD THEIR DEVICE**

Go into your Gemstone app, tap on the controller you want to share
On the bottom right ap settings
Select share device
At the bottom of that screen it says “Share device” which is highlighted red
Enter the account ID that you would like to share it with. This is a phone number or email (whichever you used to register with) and hit save

Changing your router

If you change your router or your wifi signal and password, you’ll need to re-connect your controller to your new wifi. You can find a quick and easy how-to video on Gemstone Lights’ website by visiting gemstonelights.com/QuickStart

If none of these troubleshooting tips fully answer your APP related questions, please contact the Gemstone technical team at 1-888-908-2675.

Service Request Form

Service calls are infrequent, and as a result, Vibe Illuminations does not maintain a dedicated service team. Instead, you will be integrated into our pre-scheduled installation route.

Should you require assistance with your system, please complete the following form, and we will promptly reach out to you with an estimated service date.

Please upload an image of your current issue. This will help determine how we best resolve the problem.

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